Frequently Asked Questions
Everything you need to know about your Flex® experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.
How do I find the right size?
Each product page features a detailed 'Flex® Fit Guide'. We recommend measuring your favorite garment and comparing it to our size chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Flex® account dashboard.
Are your materials sustainably sourced?
Flex® is committed to conscious fashion. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.